A little help, when you need it.
Find a quick answer below or get in touch directly.
CnhookWuaizhen@gmail.comRecording & audio
How do I start and stop a recording?
Open the Record tab and tap Start recording. Follow the guide to open Apple’s recording controls, select Vellocap if prompted, and confirm the start action. Wait for the three-second countdown. To stop, tap the system recording indicator and confirm Stop, or use the system recording control offered inside Vellocap. Return to the app and let the recording finish saving.
Can I switch to another app while recording?
Yes. Once you have started recording through Apple’s controls, you can switch to another app. Vellocap uses the system’s broadcast recording extension. Protected content and some apps may restrict capture; system interruptions or low storage can also affect a recording.
Why is there no sound?
Check your audio choice before starting: no audio, app audio, or app audio with microphone. Microphone audio also needs permission and the correct microphone setting in Apple’s recording controls. Some apps or protected content do not allow their audio to be recorded.
Why are the system controls in another language?
Vellocap’s Settings → App language changes the app’s own pages. Apple’s recording, sharing, and permission dialogs use system-managed language settings. The app’s launch screen is intentionally in English.
Videos, edits & storage
Why is my shared video shorter?
An edited version may contain only the selected trim range. When Vellocap offers a version choice, choose Full recording for the full duration or Edited version for your saved range. Check the preview and duration before exporting.
Does trimming change the original?
No. Trim and volume changes are saved as an editing draft. Vellocap generates a separate export, preserving your original recording.
What if a recording is missing?
Return to Vellocap and allow saving to finish. Check Video library and any active filters. For an interrupted session, try Settings → Recover recordings. Recovery depends on the remaining media files and cannot repair every interruption or damaged file.
How do I free up space?
Open storage management to review usage and clear eligible cache, or delete recordings you no longer need. Copies previously exported to Photos, Files, or other apps are managed separately. Export important videos before deleting Vellocap; purchase restoration does not restore media.
PRO & purchases
What can I do for free?
Record and play back videos without an app-imposed two-minute cutoff. For free editing and new exports, both the original source and output must be at most two minutes. Free exports include a watermark. PRO removes that editing/export duration restriction and the export watermark.
How do I restore PRO?
Use the same Apple Account that made the purchase, then open Settings → My PRO and choose Restore Purchases. Connect to the internet for purchase verification. Restore Purchases restores eligible access, not deleted recordings. If a purchase is pending approval, access starts after Apple confirms it.
How do I cancel monthly PRO?
Open your device’s Settings, tap your Apple Account, then Subscriptions. Select Vellocap and cancel renewal. Deleting the app does not cancel billing. A lifetime purchase does not cancel a separate monthly plan. Read Apple’s cancellation instructions.
How do I request a refund?
Apple processes App Store payments and refund requests. Follow Apple’s refund instructions. We cannot access your payment card or guarantee Apple’s decision. Your applicable consumer rights still apply.
Why are purchase options unavailable?
Check your connection and retry the PRO page. Product availability can vary by storefront or App Store account restrictions. Do not buy again just to troubleshoot a purchase that already completed; try Restore Purchases and contact support if access is still missing.
Contact Vellocap
Email CnhookWuaizhen@gmail.com. To help us investigate, include:
- Your iPhone or iPad model and iOS/iPadOS version
- Your Vellocap version
- What you expected and what happened
- The steps that reproduce the issue, if known
A cropped screenshot can help, but remove private information first. Never send Apple Account passwords, payment card details, or sensitive videos. We’ll use your message to help with the request as described in our Privacy Policy.